FREE SALESFORCE-SALES-REPRESENTATIVE EXAM QUESTIONS, RELIABLE SALESFORCE-SALES-REPRESENTATIVE EXAM REVIEW

Free Salesforce-Sales-Representative Exam Questions, Reliable Salesforce-Sales-Representative Exam Review

Free Salesforce-Sales-Representative Exam Questions, Reliable Salesforce-Sales-Representative Exam Review

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

TopicDetails
Topic 1
  • Pipeline Management: In this topic, Salesforce Sales Professionals develop skills to generate and evaluate pipeline opportunities. Candidates also focus on analyzing pipeline health insights. It ensures data integrity, improves relevance, and enables accurate stage progression. These competencies underpin successful pipeline management strategies, measured in the Salesforce Certified Sales Representative Exam.
Topic 2
  • Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.
Topic 3
  • Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.
Topic 4
  • Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.
Topic 5
  • Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.

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Salesforce Certified Sales Representative Sample Questions (Q116-Q121):

NEW QUESTION # 116
A sales representative uses job titles as an indicator to qualify leads.
Which relevant information does the job title typically indicate about the lead to the sales rep?

  • A. Whether the lead is engaged in the sales process
  • B. Whether the lead has sufficient buying power
  • C. Whether the lead is based within their region

Answer: B

Explanation:
Whether the lead has sufficient buying power is the relevant information that the job title typically indicates about the lead to the sales rep. A lead is a prospect who has shown interest in the product or service that the sales rep offers. A job title is a designation or position that a person holds in an organization or company. A job title helps to indicate whether the lead has sufficient buying power, which means that they have the authority or influence to make a purchase decision or approve a budget for the product or service.


NEW QUESTION # 117
How does a sales representative determine if a customer might be a valid prospect for the product?

  • A. Understand the customer's pain points and what they attempted in the past that was unsuccessful.
  • B. Review the customer's website and tell the prospect that the product will solve their problems.
  • C. Uncoverwhat the customer is planning to do and the executive staff's purchasing preferences.

Answer: A

Explanation:
Understanding the customer's pain points and what they attempted in the past that was unsuccessful is a way to determine if a customer might be a valid prospectfor the product. This helps to identify the customer's needs, challenges, goals, and motivations, as well as to assess their fit and readiness for the product. This also helps to position the product as a solution that can address their pain points and provide value.References:
https://www.salesforce.com/resources/articles/sales-process/#qualify


NEW QUESTION # 118
How can whitespace analysis improve a sales representative's account management strategy?

  • A. Identifies key stakeholders and decision makers to nurture relationships.
  • B. Determines current products and opportunities to sell additional products.
  • C. Analyzes contract length and segment to identify retention opportunities.

Answer: B

Explanation:
Determining current products and opportunities to sell additional products is how whitespace analysis can improve a sales rep's account management strategy. Whitespace analysis is the process of identifying gaps or opportunities in an account where the sales rep can offer more products or services that can add value to the customer. Whitespace analysis helps to increase revenue, profitability, and customer loyalty, as well as to prevent competitors from entering the account.


NEW QUESTION # 119
A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value.
What should the sales rep do?

  • A. Acknowledge the customer's concerns while trying to find easier customers.
  • B. Reassess the customer's expected value based on the current situation.
  • C. Try to sell additional products or services to increase the realized value.

Answer: B

Explanation:
Realized value is the difference between the expected value and the actual value that the customer receives from using the solution. If the customer is experiencing issues with the solution, the sales rep should reassess the customer's expected value based on the current situation, identify any gaps ordiscrepancies, and work with the customer to resolve themand ensure their satisfaction.References:https://www.salesforce.com
/resources/articles/customer-success/#customer-success-metrics


NEW QUESTION # 120
A sales representative is working on an opportunity that has recently progressed to a more advanced stage in the deal lifecycle.
Which action should the sales rep take to ensure accurate forecasting?

  • A. Focus on unrelated opportunities and assume the current opportunity will close.
  • B. Continue forecasting based on the previous stage until the deal closes.
  • C. Update the opportunity's stage and forecast category to reflect the recent progress.

Answer: C

Explanation:
Updating the opportunity's stage and forecast category to reflect therecent progress is what the sales rep should do to ensure accurate forecasting. An opportunity is a qualified prospect who has a high probability of buying the product. An opportunity stage is a measure of how far along the opportunity is in the sales process, such as prospecting, qualification, proposal, negotiation, etc. A forecast category is a measure of how likely the opportunity is to close as won, such as pipeline, best case, commit, closed, etc. Updating the opportunity's stage and forecast category helps to reflect the current status and potential outcome of the opportunity, as well as to provide a realistic and reliable prediction of future sales revenue.References:https://www.salesforce.com
/resources/articles/sales-forecasting/#sales-forecasting-definition


NEW QUESTION # 121
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